I can't sign in to my account

Reset your password

Request a password-reset email using the address connected to your Hashonic account. The link is time-limited and should only be used by you.

My email address is not recognised

• Check the address for spelling mistakes and accidental spaces.
• Try another email address you regularly use for online accounts.
• If you originally used a social sign-in option, choose that same provider again.
• If no account exists, return to Hashonic and create one with the address you want to use.

I did not receive the reset email

• Check spam, junk, promotions, and filtered folders.
• Search your inbox for messages from the Hashonic account address.
• Confirm the email was entered correctly, then request a fresh link.
• Use only the newest reset email because an older link may have expired.

My details look correct but I still cannot sign in

• Refresh the page and enter the email and password again manually.
• Try a private browser window to rule out stale browser data.
• Update your browser or try another supported browser.
• Make sure a password manager has not inserted credentials for a different account.

I saw an unexpected security message

Do not share reset links, passwords, or security codes. If a sign-in attempt was not yours, reset your password immediately and contact support with the approximate time of the alert.